i2m’s core values are simple, fast and effective. We believe that these 3 values are very important, not only for a start-up, but for all successful companies to respond to a rapidly changing landscape.
As an example, I will tell you the story behind our PROTECT+ion Omniflow.
Our Head of Operations, Stu Miller, came up with the idea and developed the product, now known as PROTECT+ion Omniflow. Its development was spurred on by customer requests and demands. i2M prides itself on being customer focused, by actively listening and responding quickly to their requirements. We think of our customers as our partners.
When Stu came up with the product, Omniflow, we were excited about how the market would react. We knew it was a great product and we knew there was a customer need for a high performance, high quality ion exchange filter.
Luckily, Stu and Charles Vaillant (our President), were going to Asia during the first week of March 2016 to meet customers and to introduce and exhibit this exciting new product at the Tokyo Fuel Cell Expo in Japan. In less than a week, we finalized the design and made the prototypes. They were then introduced at the Fuel Cell Expo.
Potential customers were overwhelmingly enthusiastic about the new filter, but they wanted different ion exchange capacities (sizes) for their applications. Our PROTECT+ion Omniflow, now includes 4 different sizes to match the various customer applications. This is a direct result of us listening to our customers’ needs.
As you can see, we don’t just say fast-simple-effective, we live and breathe it every day.
Cyntia Larrieu, Marketing Manager at i2M LLC